Introduction

I am a program manager & project owner

As a Tech Prep Rising Innovator at Tech Equity Collective, and a Product Management learner at Alt School. I am pursuing my passion for product management and learning from experienced coaches and mentors.

  1. Led global teams of 5 people, managing over 3000 learners.
  2. Pioneered a financial product in Morocco and launched an i-gaming product in Kenya and Ethiopia markets.
  3. I ranked the best Coursera Global Administrator consecutively.

5+

Years of
Experience

12+

projects completed in
5 countries

About

Every great project begin with an even better story

For 5 + years I have worked to help empowered teams create technology products that people love to use and enable sustainable product-led businesses.

I have also coached and empowered teams to deliver high-quality products using Agile methodologies. I am adept at building relationships, consensus, and a shared sense of purpose. I am passionate about creating loved and trusted products that help people improve their lives and careers.

In addition to developing business and product strategies with teams, I help them build software products that are both useful and valuable to the business by coaching and empowering them.

I have multiple years of experience in a wide range of disciplines including entrepreneurship, engineering, BPO, sales, EdTech, Customer service and Training. These experiences have given me unique insights into the product lifecycle and have allowed me to think through the entire customer journey and be customer obsessed in addressing real impactful solutions.

Resume

Education

2024 - 2027

B.Sc Applied Artificial Intelligence

IU International University of Applied Sciences - Germany

2013 - 2017

B.Sc. in Electrical & Electronics Engineering

Technical University of Kenya

2015 - 2016

Samsung Technical Training Certificate

Samsung Engineering Academy

Resume

Experience

03/2024 - current

Global Partnership & Program Manager UMUZI - African Coding Network, ZA, Remote

  • Providing quality assurance and compliance support on consortium partners' learning proposals under donor requirements & grants.
  • Implementing strategies to engage relevant stakeholders by creating, identifying & upselling learning opportunities that drive gender equality consumption of SAP, SANOFI, Google, and Meta digital pathway Licences.
  • Ensuring smooth coordination and excellent relationship management with clients, donors, project partners, subcontractors, and other external stakeholders to align technical and operational needs with programs.
  • Conducting periodic project health checks, which include program risk assessment, mitigation, and escalation to senior management.
  • Driving and scaling execution on multiple program and project deliverables, collaborating across cross-functional teams, and managing vendors, budgets, and timelines for effective delivery.
03/2022 - 03/2024

Head of Alternative Learning Pathways, UMUZI - African Coding Network, ZA, Remote

  • Head, coordinated, and managed region program accounts operations support and operational oversight for Meta & Google pathways.
  • Developed digital enablement & building product EdTech projects, which led to an online delivery churn rate of 38 % from 78%.
  • Implemented digital transformation and personalized student experience, leading to a 30% completion rate of freemium online scholarships.
  • Managed, orchestrated, and led technical brainstorming, partner, and competitor humanitarian analysis with Unicef, Meta, Google & Coursera, leading to a reach response of 3000 underserved youth in Africa.
  • Improved the overall demand of the alumni by 25% through targeted training technology programs and resource mobilization, resulting in business growth.
  • Accelerated Global NGOs & Government funding renewal by 5% to increase regional community learners' demands & learners' customer experience.
  • Transformed curriculum program optimization by 25%, which has resulted in new dissemination of learner pathways pipelines & business transformations.
  • Directed learning percentage completion rates & retention from 17% to 43% by monitoring pathways' product & key performance indicators.
  • Coordinated regional & country-level inputs to donor meetings, conferences, and communications, scaling 25% of partner engagement deliverables.
10/2020 - 02/2022

Product Manager, BPO Limited, Malta

  • Worked with the Head to ensure successful and smooth implementation of product solutions, through conducting post-implementation review analysis through client feedback and incorporating good practices in subsequent deployments.
  • Representing the end user and working with SMEs to understand requirements, supporting the definition of features and co-creating user stories and other required artefacts using Jira and Confluence( Atlassian)
  • Owned the team backlog, and user journeys and took ownership of the documentation this helped in maintaining and prioritizing in line with Product Management direction and earliest delivery of value to our customers
  • Collaborated closely with the Product team to ensure features are well documented, and that business priority is understood and aligned with team activities using Scrum and agile methodologies.
  • Collaborated with the Product, sales and digital teams by managing product expectations in shaping the product roadmap.
  • Conducted regular reviews of the product offerings to ensure a product fit for purpose is still met in the user journey.
  • Actively participated in team and program ceremonies, backlog refinement sessions, kanban refinement, UI designs, patterns, and IIteration planning activities, Led the system's demo after each iteration this helped in performing preparation activities for program increment planning.
  • Accountable for all product risks, and mitigations via effective collaboration in identifying, escalating and mitigating risk & compliance issues.
  • Understanding the heavy fintech regulations scope by ensuring adherence and compliance with relevant policies, processes & regulations.
02/2020 - 09/2020

Techno Brain LTD, Software Tester Engineer

  • Served as a liaison to the test implementation team to ensure accurate testing and regression testing. Performing Unit and Integration testing and identifying defect trends in both software and applications by raising quality bugs.
05/2018 - 10/2019

Gamcode Limited Kenya / Betin Kenya, Training and Support Coach

  • Conducted extensive coaching sessions to identify coaching opportunities for the trainers using the S.M.A.R.T coaching document by integrating the G.R.O.W coaching model with an aim to meet the desired metrics within a period of time.

Specializations

My Specializations

Nifty

Mural

Miro

Product Board

Confluence

Figma

Keynote

Google Sheets

Data Studio

Google Analytics

Optimizely

Even More

Marketing & Organizational Tools

Jira

100%

Jira

Zendesk

100%

Zendesk

Slack

100%

Slack

G Suite

100%

G Suite

Notion

100%

Notion

Intercom

100%

Intercom

Asana

100%

Asana

Scrum

100%

Scrum & Agile

Airtable

100%

Airtable

contact

Let's Work Together!

info@kennedykinyua.com

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